This resource is no longer available
Re-energising the customer conversation
Utilities suppliers are in uncharted territory. New disruptive competitors, ever-increasing customer expectations, an ageing population, and disruptive technology are just some of the challenges they’re faced with today.
Many of these issues came up during Utility Week Customer Summit 2020. The Genesys-sponsored event gave telco executives an opportunity to share their insights on surviving in this new normal.
Explore some of the key takeaways in this eBook.