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Self-service is how a lot of consumers prefer to contact companies—so it’s an imperative part of your strategy if you want to deliver outstanding customer experiences.

Intelligent automation can help customers using a self-service channel get the assistance they need the first time around.

Download this white paper to learn about using intelligent automation, specifically IVAs and RPA, in your contact centers and customer service strategy.

Vendor:

Inference Solutions

Posted:

Feb 8, 2021

Published:

Sep 3, 2020

Format:

PDF

Type:

White Paper