Improve your CX with sentiment analysis
Over 90% of all data produced today is “unstructured” (images, social posts, emails, support call logs, chats, etc). Less than 1% of that data is ever analyzed.
To extract meaning and value from all that unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires.
Read this eBook to learn how to get started with sentiment analysis and improve CX.