This resource is no longer available
When it comes to customer service, 64% of people said they prefer text messaging versus phone calls, and 44% said they would rather send a text message than be kept on hold.
With statistics like that, it’s surprising that more companies don’t have a messaging option available for their customers when they need help.
Download this white paper to explore the top 7 reasons to invest in a text customer service strategy, and the benefits that offers.
- Vendor:
- Quiq
- Posted:
- Feb 8, 2021
- Published:
- Aug 12, 2020
- Format:
- Type:
- White Paper
