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Now more than ever, contact centers need DevOps practices and a test automation strategy that can ensure end-to-end quality of experience for both agents and customers.

But how exactly does one get started with that?

Find out in this IDC Analyst Connection, which offers expert insight on integrating DevOps practices into the contact center and embracing digital innovation for better customer service.

Vendor:

Empirix

Posted:

Feb 8, 2021

Published:

Jun 23, 2020

Format:

PDF

Type:

White Paper