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As they grew, leading retailer, Grocery Outlet, knew that they needed to update to an advanced customer self-service model—one that tracked service response times against promised SLAs and put information at franchise owners’ fingertips. After some review, the retailer decided to implement ServiceNow Customer Service Management.

Access this webinar recap to explore the benefits and ROI Grocery Outlet has experienced since using ServiceNow’s CSM.

Vendor:

ServiceNow

Posted:

Feb 8, 2021

Published:

Jun 25, 2020

Format:

PDF

Type:

Case Study