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After speaking with an agent, your customer usually expects a skilled technician with the correct parts to show up onsite—but it’s a lot harder to achieve that when your customer service and field service are siloed.

That’s why digital printing provider, HP Indigo, decided to implement ServiceNow’s CSM platform—which helped to align those processes and ultimately improve CX.

Read this webinar recap to learn about HP Indigo’s experience and the benefits they’ve achieved since implementing ServiceNow.

Vendor:
ServiceNow
Posted:
Feb 8, 2021
Published:
Jun 23, 2020
Format:
PDF
Type:
Case Study

This resource is no longer available.