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Today, Interactive Voice Response (IVR) can do a whole lot more than just deflect calls. For retailers of all types, IVR can be a powerful tool throughout the customer lifecycle.

Across sales, service, and marketing, retailers are using IVR systems as part of their overall personalization and engagement strategies to foster customer loyalty and grow share of wallet.

Download this e-book to explore insights and real-world examples of IVR in retail that can help you develop your strategy and improve CX.

This offer is sponsored by Twilio. You will receive "Reimagining IVR For Retail" and be providing consent for Twilio to contact you with content and updates about Twilio products as you build the future of communications. Twilio uses your information according to our privacy policy. You can update your preferences at any time from using the preference center link in Twilio emails.

Vendor:

Twilio

Posted:

Feb 8, 2021

Published:

Jun 17, 2020

Format:

PDF

Type:

White Paper