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Freshworks recently commissioned Forrester Consulting to evaluate the current state of mid-market to large organizations’ SaaS CRM adoption, challenges faced, and future CRM needs.
Access this white paper to learn the results of Forrester’s findings which includes barriers to SaaS CRM adoption, key challenges when using current SaaS CRM solutions, and 3 recommendations to successfully leverage SaaS CRM to achieve more effective sales operations and greater business benefits.