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At the beginning of 2020, it seemed like the rest of the year was going to be smooth sailing. Then with a bang our current work reality was born, forcing IT teams to pivot on a dime and adapt to service demands from a newly remote workforce.

But the ability to account for those quick pivots in an ITSM strategy isn’t easy.

Open up this report compiled by industry analysts to get a detailed explanation of the three overarching strategic considerations that define a “tomorrow-ready” ITSM strategy:

  1. Ongoing transformation and innovation
  2. Automation
  3. End-user experience and productivity
Vendor:
ServiceNow
Posted:
Nov 18, 2021
Published:
Jun 9, 2020
Format:
PDF
Type:
Analyst Report

This resource is no longer available.

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