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Although CX was once a sole responsibility of the contact center, research over the last few years shows this is clearly no longer the case.
In fact, it has become an enterprise-wide deliverable that requires clear, integrated strategy and well-defined execution across the organization.
Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.