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Create High-Value Customer Experiences in the Field like HP Indigo

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After speaking with an agent, your customer usually expects a skilled technician with the correct parts to show up onsite.

But wouldn’t it be easier for your customers if the technician was also their case agent?

Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits. 

Vendor:
ServiceNow
Premiered:
May 18, 2020
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.