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Guiding your business through a crisis requires a strategic plan. However, it can be tough to know where to begin.

Avtex suggests implementing a 4-phase approach which includes contact center stabilization, business continuity expansion, CX alignment, and employee experience calibration.

Access this resource to learn what each phrase involves and discover how they can work together to maintain normalcy during a crisis.

Vendor:

Avtex

Posted:

Feb 8, 2021

Published:

Mar 19, 2020

Format:

HTML

Type:

Resource