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Siloes, differing objectives, and complex transactions are just a few of the things that detract from an easy, positive customer experience.
So how are companies dealing with the changing challenges of providing customer experience?
Contact center improvement, contextual insight, and chatbot developments are just a few ways companies are seeking to stay on the cutting edge.
Check out the top 10 hot-button CX topics and learn how the industry is dealing with them.
- Vendor:
- Genesys
- Posted:
- Feb 8, 2021
- Published:
- May 18, 2020
- Format:
- Type:
- White Paper
