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Cisco is on a digital transformation journey to reinvent its customer engagement. The technology company, which books about two million orders a year, was looking to focus more on subscription models, leasing agreements, and enterprise agreements.

To help them make that switch, Cisco implemented Pega’s customer engagement solutions.

Read this case study to see how using Pega helped Cisco:

  • Boost customer engagement
  • Considerate customer service tools
  • Automate processes so agents spend less time per transaction
Vendor:
Pegasystems
Posted:
Feb 8, 2021
Published:
May 14, 2020
Format:
HTML
Type:
Case Study

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