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Managed services are gradually shifting towards a model where routine maintenance and service tasks are handled by automation and customer service bots. For today’s MSPs, this can be both good and bad news, increasing MSP efficiency while also lower barriers to competition.
To be successful in these conditions, experts say MSPs need a new formula.
Dive into this article to learn how to align your MSP organization with new formulas for success that account for increased automation utilization and the tightening competition from other MSPs.