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After telecommunications company BT acquired EE, they needed to connect the dots and streamline their digital and in-person experiences to provide the best possible customer service.

In order to achieve that, BT implemented Pega’s customer engagement solution.

Download this case study to learn how Pega helped BT connect data from multiple sources to provide customers with a digital, omnichannel experience.

Vendor:

Pegasystems

Posted:

Feb 8, 2021

Published:

Apr 29, 2020

Format:

HTML

Type:

Case Study