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Remote contact center agents are a great way to boost productivity, cut costs and maintain a fully staffed team with highly skilled employees.

While there are a few concerns that arise when agents work remotely, with proper managerial techniques, and by leveraging the right technologies, these concerns can easily be mitigated if not fully removed.

Download this white paper for expert advice on how to manage a WFH contact center.

Vendor:

CallMiner

Posted:

Feb 8, 2021

Published:

Apr 22, 2020

Format:

PDF

Type:

White Paper