This resource is no longer available

Call centers have become crucial to many business efforts, yet it can be hard to actually monitor and practice QA for every agent. This makes tracking true agent performance and ensuring a good customer experience an elusive goal.

Instead of using inconsistent, time-consuming, and limited human resources for this, AI advances have empowered speech analytics that allow you to replace these steps with automated workers.

Read this white paper to learn about Vonage’s Conversation Analyzer and its 90% voice recognition accuracy.

Vendor:

Vonage

Posted:

Feb 8, 2021

Published:

Apr 16, 2020

Format:

PDF

Type:

White Paper