Introducing: real-time call monitoring and QA by AI

Are Your Contact Centre Agents Behaving Properly?

Cover

Call centers have become crucial to many business efforts, yet it can be hard to actually monitor and practice QA for every agent. This makes tracking true agent performance and ensuring a good customer experience an elusive goal.

Instead of using inconsistent, time-consuming, and limited human resources for this, AI advances have empowered speech analytics that allow you to replace these steps with automated workers.

Read this white paper to learn about Vonage’s Conversation Analyzer and its 90% voice recognition accuracy.

Vendor:
Vonage
Posted:
16 Apr 2020
Published:
16 Apr 2020
Format:
PDF
Type:
White Paper
Language:
English
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