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Today’s CX is multi-faceted, covering the customer journey from sales to service and spanning channels from online and mobile to the contact center.
And while digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation.
Download this white paper for practical tips on how to deliver a great customer experience in the contact center by:
- Working with your CRM
- Making conversations personal
- Focusing on people not just technology