How to deliver a great CX in your contact center

A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center

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Today’s CX is multi-faceted, covering the customer journey from sales to service and spanning channels from online and mobile to the contact center.

And while digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation.

Download this white paper for practical tips on how to deliver a great customer experience in the contact center by:

  • Working with your CRM
  • Making conversations personal
  • Focusing on people not just technology
Vendor:
Vonage
Posted:
15 Apr 2020
Published:
15 Apr 2020
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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