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For contact centers, the home-based model has continued to develop as an established trend. Most contact centers are already using at-home agents or considering implementing an at-home agent program.
Download this white paper to explore benefits and options for adopting a home-based agent model, as well as the factors that lead businesses investing in a work-at-home program like:
- Higher agent productivity
- Reduced attrition
- Broader talent pool
- And more