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For contact centers, the home-based model has continued to develop as an established trend. Most contact centers are already using at-home agents or considering implementing an at-home agent program.

Download this white paper to explore benefits and options for adopting a home-based agent model, as well as the factors that lead businesses investing in a work-at-home program like:

  • Higher agent productivity
  • Reduced attrition
  • Broader talent pool
  • And more
Vendor:
NICE CXone
Posted:
Feb 8, 2021
Published:
Apr 14, 2020
Format:
PDF
Type:
White Paper

This resource is no longer available.