Why contact centers should adopt a remote work program

The Work-at-home Contact Center Agent

Cover

For contact centers, the home-based model has continued to develop as an established trend. Most contact centers are already using at-home agents or considering implementing an at-home agent program.

Download this white paper to explore benefits and options for adopting a home-based agent model, as well as the factors that lead businesses investing in a work-at-home program like:

  • Higher agent productivity
  • Reduced attrition
  • Broader talent pool
  • And more
Vendor:
NICE inContact
Posted:
14 Apr 2020
Published:
14 Apr 2020
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English
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