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How MTM Leveraged Customer Feedback to Improve CX with CallMiner

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MTM is a leading non-emergency medical transportation broker with 9 contact centers throughout the US facilitating 8 million calls a year. And yet, the company was using very little scripting compliance, relying on manual call evaluations which looked at less than 1% of calls handled, and heavily delayed feedback.

Access this video to learn how implementing CallMiner has allowed MTM agents to make actionable changes in order to strengthen the quality of their customer service.

Vendor:
CallMiner
Premiered:
23 Mar 2020
Language:
English

This resource is no longer available.