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In recent years, Forrester’s annual US Customer Experience Index shows that 81% of brands have not improved their customer experience scores at all. This is obviously a major issue for brands in what Forrester is calling “The Age of the Customer”.

In order to compete effectively in The Age of the Customer, brands need to elevate their approach to CX, and the journey starts with the contact center.

Open this white paper to learn the importance of leveraging emotion to improve contact center performance, and the changes you can make today to start improving quickly.

Vendor:

CallMiner

Posted:

Feb 8, 2021

Published:

Mar 20, 2020

Format:

PDF

Type:

White Paper