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According to Aberdeen Research, contact center agents spend an average of 15% of their time searching for the information they need to do their jobs

This is not only costly from a payroll perspective, but also in terms of customers—who will be motivated to go elsewhere if they’re forced to wait. So, how can you mitigate this? One way is by uniting your UC system and contact center.

Download this report to explore the quantifiable benefits you could experience by incorporating UC capabilities within your contact center.

Vendor:

FourNet

Posted:

Mar 15, 2021

Published:

Feb 27, 2020

Format:

PDF

Type:

Research Content