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In recent years, the focus in the contact center industry has primarily been on improving the customer experience (CX), but what’s often not adequately addressed is the agent experience (AX).

Without a consistent strategy to address people, processes, and technology, contact centers will continue to see challenges with attrition and a lack of engagement, all of which are direct causes of poor customer satisfaction.

Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.

Vendor:

NICE CXone

Posted:

Feb 8, 2021

Published:

Feb 21, 2020

Format:

PDF

Type:

Research Content