This resource is no longer available

Customers’ expectations have changed a lot throughout the years, but 1 aspect has remained the same: The importance of having different channels.

In fact, a recent survey by British Telecommunications found that nearly 90% of consumers said they would like organizations to always offer a varying array of channels to meet their needs.

Download this Autonomous Customer report to review more results from BT’s research, and explore the 5 major CX trends they identified for 2020.

Vendor:

BT

Posted:

Feb 8, 2021

Published:

Feb 25, 2020

Format:

PDF

Type:

White Paper