This resource is no longer available

Cover Image

After 10 years of tracking a gradual decline in customer preferences to call, British Telecommunications’ new global Autonomous Customer survey is showing a radical resurgence of one of the oldest channels of all: voice.

Explore BT’s research around the revitalization of phone channels — and how you can adjust your strategy in this white paper.

Vendor:
BT
Posted:
Feb 8, 2021
Published:
Feb 20, 2020
Format:
PDF
Type:
White Paper

This resource is no longer available.