This resource is no longer available
Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence.
This new approach, originally conceived by ThinkJar, is designed to be a faster, more accurate system that uses automation to ensure you’re meeting customers’ expectations and needs.
Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.
- Vendor:
- ServiceNow
- Posted:
- Feb 8, 2021
- Published:
- Jan 23, 2020
- Format:
- Type:
- Research Content
