CX outlook: 2020 trends that are driving leading strategies

Digital Customer Experience Trends for 2020

Cover

Today the value of customer experience is unquestionable. In fact, brands leading the way in customer experience are 3 times more likely to have significantly exceeded their 2019 business goals.

So, what does it take to be a CX leader?

Find out in this research report by Adobe and Ecoconsultancy, which looks at the most significant digital-related trends driving marketing and customer experience strategies, with a focus on understanding challenges, opportunities and priorities.

Vendor:
Adobe Inc
Posted:
14 Jan 2020
Published:
14 Jan 2020
Format:
PDF
Length:
19 Page(s)
Type:
Research Content
Language:
English
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