What internal barrier is holding back CX management? Read the Adobe survey results

2020 Digital Trends: Deep Dive: Cultural Transformation

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Which is a bigger obstacle for customer experience (CX): outdated workflows or dwindling budgets?

What’s the most popular management approach for CX?

What’s the most exciting change CX businesses are awaiting in 2020?

Adobe recently distributed a survey to over 12,000 CX leaders, gathering information about common pain points, successes, and changes in CX management. Read the results here to get the answers.

Vendor:
Adobe Inc
Posted:
10 Jan 2020
Published:
10 Jan 2020
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English
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