How CX trends will impact call centers in 2020

Top 5 CX Technology Trends for Midsize Contact Centres

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Analysts are reporting that customer experience (CX) standards around the world are stagnating. But midsize players are perfectly placed to capitalize on the malaise surrounding them.

So why is it the perfect time for midsize contact centers to invest in CX, and where are the key opportunities to drive improvements in the customer experience?

Find out in this report, which looks at the 5 biggest CX technology trends that your midsize contact center can capitalise on, and tips for how to respond to these trends.

Vendor:
Genesys
Posted:
11 Dec 2019
Published:
11 Dec 2019
Format:
PDF
Type:
White Paper
Language:
English
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