MicroScope – December 2019: Time for change
How to improve customer experience
Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners
Break the chain: Managing cloud contracts with problematic users
How accountable should cloud firms be for the actions of the customers using their platforms? Sooraj Shah reports
Tech leaders could soon be setting business strategy
IT must increasingly align with the business to keep up with modern customer demands, leading to a change of how the technology leadership role is performed, says Sean Farrington, senior vice-president of sales, EMEIA, at Pluralsight