10 ways incident management impacts your customers

Incident Management in the Age of Customer-Centricity

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The success of any business depends on the quality of their customers’ experiences. Just a short interruption in service could not only greatly impact the customer experience, but also a company’s bottom line.

However, at the same time, digital services organizations are delivering software releases significantly faster than just a few years ago. This presents a growing challenge for technology organizations as teams work to balance the rapid resolution of incidents with the demand for faster innovation.

Learn about the effects this shift is having on DevOps, ITOps and other business leaders in xMatters’s report, “Incident Management in the Age of Customer-Centricity.”

Vendor:
xMatters, Inc.
Posted:
21 Nov 2019
Published:
21 Nov 2019
Format:
PDF
Type:
White Paper
Language:
English
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