AI in healthcare: How it helped 1 provider cut down on IT service tickets

Novant Health Taps Artificial Intelligence to Quickly Solve IT Issues

Cover

When IT staff at Novant Health were overwhelmed with the amount of service tickets they were receiving, they knew they needed to do something.

They decided to implement ServiceNow’s AI tool, Agent Intelligence – which helped them speed up resolution time for self-service requests by predicting and assigning the incidents to the right group, the first time. Learn more about Novant’s experience in this case study.

Vendor:
ServiceNow
Posted:
20 Nov 2019
Published:
20 Nov 2019
Format:
PDF
Length:
4 Page(s)
Type:
Case Study
Language:
English
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