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Drive customer service agent scalability through AI

Drive customer service agent scalability through AI

The Cognitive-Enabled IT Service Desk

IT service desk operations managers commonly face the issue of how to handle more volume and greater complexity without increasing budget. The answer to this riddle could be cognitive service agents.

Read this white paper to learn how leveraging live chat and cognitive AI can improve IT service desk scalability to better deal with volume concerns and future-proof the department.

Vendor:: IPSoft
Posted:: 11 Sep 2019
Published:: 11 Sep 2019
Format:: PDF
Type:: White Paper
Language:: English

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