How an intelligent virtual agent revolutionized this company's contact center

DWS 2018 Video: Karine Brunet, Vodafone

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At a recent Digital Workforce Summit, Vodafone sited that “hiring” IPSoft’s Amelia—an intelligent virtual agent—has been a major factor in the notable boost of successful contact desk interactions within their organization. 

Watch this video to learn how Vodafone then increased the scope of Amelia’s job description to the point that she was assisting 58% of contacts looking for help, most of which did not require human intervention.

Vendor:
IPSoft
Premiered:
09 Sep 2019
Language:
English
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