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94% of IT and business decision-makers polled by Vanson Borne research agreed that effective AI can transform the performance of their contact center. As a result, improving AI is a top priority for 87% of them in 2019.

In this May 2019 research report, learn more about:

• AI in the contact center
• Current status of AI
• Benefits and challenges of AI
• Practical implications
• Planned strategy moving forward

Vendor:

Avaya

Posted:

Feb 8, 2021

Published:

May 1, 2019

Format:

PDF

Type:

Analyst Report