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Can Engagement Automation Dramatically Improve Your Contact Center?

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Of course humans will always be needed in the contact center, but if businesses can shift their easier repetitive work to machines, then what is left requires the knowledge-based decision-making ability of an agent.

This means that your agents aren’t tied-up in repetitive, unrewarding tasks; instead the AI system will transfer a call to the person who best matches the needs of the caller.

In this white paper, learn how a properly functioning UC system will use presence and skills-based routing and calendaring to deliver customers to these skillful people when needed.

Vendor:
JT Global Enterprise
Posted:
18 Jul 2019
Published:
18 Jul 2019
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.