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A well-oiled IT service management (ITSM) is a key ingredient within a successful digital transformation recipe. But in today’s world, ITSM strategies must aim beyond traditional service delivery goals to be effective.

In this recap, hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.

Vendor:

Serviceaide

Premiered:

Nov 27, 2018

Format:

Video

Type:

Webcast