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State of Service: Insights and Trends from over 3,500 Service Leaders and Agents Worldwide

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For the third edition of our "State of Service" report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: 

  • Service organization's biggest challenges and priorities
  • The changing role of customer service agents
  • The impact of artificial intelligence (AI) on the future of customer service
  • How mobile workers fit into modern customer service
Vendor:
Salesforce
Posted:
26 Mar 2019
Published:
26 Mar 2019
Format:
PDF
Length:
56 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.