Case study: How 1 company transformed their customer experiences

Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience

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Virgin Trains was looking to transform their rail experience into a reliable source of enjoyment by delivering a consistently positive customer experience.

In this case study, explore how Virgin Trains delivered a digitized, automated, and personalized rail experience to their customers with ServiceNow’s:

  • IT Service Management
  • IT Operations Management
  • Customer Service Management
  • And Performance Analytics software

To learn more about Virgin Train’s customer service transformation, download this case study, and discover how ServiceNow successfully modernized IT operations with a streamlined service delivery to create a better customer experience—both on and off the tracks.

Vendor:
ServiceNow
Posted:
11 Mar 2019
Published:
11 Mar 2019
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
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