How AI and automation are changing the world of customer service

The Three Customer Service Megatrends In 2019

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Automation and AI have continued their march into customer service operations, and organizations must adjust in order to deliver experience in line with customer expectations.

In this analyst report from Forrester, discover the ways in which automation and AI are relieving agents from repetitive, low-value tasks, and empowering agents to nurture customer relationships and plunge ahead with a true sense of purpose

Read this expert report, and uncover: 

  • How AI is underpinning transformative customer service operations
  • The ways automation and AI are reshaping customer service
  • How AI and automation are making agent work more valuable
  • And more
Vendor:
ServiceNow
Posted:
20 Feb 2019
Published:
17 Jan 2019
Format:
PDF
Length:
13 Page(s)
Type:
Analyst Report
Language:
English
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