Why ITSM should be consumerized

Why Consumerize Your ITSM Strategy?

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Your employees are constantly interacting with products and brands who deliver an advanced, technology-driven customer support experience – so why should they expect any different from their own business’s support services?

Unfortunately for IT teams, getting there isn’t quite as simple as rolling out new technology.

In this guide, find out how to pinpoint the helpdesk capabilities that are keeping your IT teams from delivering support on-par with industry-leading, consumer-centric support teams – and what steps should be taken to get there.

Vendor:
Attivio, Inc.
Posted:
08 Feb 2019
Published:
08 Feb 2019
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English
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