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Whether it’s on the web, via a call centre, or through text, customers want more and more ways of interacting with an organisation.

They expect a smooth transition as they flip between communications channels—something that is simpler to achieve using a cloud customer experience suite.

Learn about a cloud communications suite that is designed to give you voice, video, email and web interactions that can integrate with your existing CRM system and legacy call centre platforms.  

Vendor:

BT

Posted:

Apr 1, 2021

Published:

Jan 17, 2019

Format:

PDF

Type:

White Paper