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Research shows that contact centers are still falling short of delivering an outstanding – or even satisfactory – CX. In these white pages, you will find detailed suggestions to improve CX and boost profitability, like:

• Digital channel integration
• Self-service for simple interactions
• Outcome measuring
• Agent empowerment, and
• Identifying drivers of customer effort

This document also includes an abundance of statistics and analytics to help increase ROI.

Vendor:

Intrado

Posted:

Apr 1, 2021

Published:

Nov 30, 2018

Format:

PDF

Type:

Research Content