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Unified communications technology can help improve customer experience and promote employee productivity—which is why it should be a key element of companies’ digital transformation journeys.

To make communications a foundation of their digital transformation and a key driver of their business results, organizations should:

• Improve adoption of communications tools among employees 
• Embed communications into applications and workflows 
• Keep the human touch central to customer interactions 
• Integrate back-end service delivery into customer communications to minimize satisfaction

Download this research report and explore more on how you can leverage digital transformation opportunities and initiatives to improve customer and employee experience.

Vendor:

Avaya

Posted:

Feb 8, 2021

Published:

Nov 21, 2018

Format:

PDF

Type:

Research Content