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A cloud-based contact center is a flexible, scalable, and shared environment deployed as-a-service that is optimized to run over public networks. However, it’s important to understand the difference between a hosted solution and a cloud-native solution.
Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.
- Vendor:
- NICE CXone
- Posted:
- Feb 8, 2021
- Published:
- Nov 16, 2018
- Format:
- Type:
- Resource
