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Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service.
Companies can follow a checklist of 6 things to drive customer service innovation in this modern environment:
- Gain full visibility across the organization
- Make customer service a “team sport”
- Modernize the customer experience
- Automate and innovate with IoT and new technology
- And 2 more
Read this e-book to learn how you can drive customer service innovation within your organization and keep your customers satisfied.