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Customer experience (CX) has become a major business driver – but no one is more in the trenches in the fight to improve CX than those working on the frontline: the contact center.

This white paper explores how to update legacy contact center technology that has fallen off the pace of rapidly changing consumer demands and the growing use of new channels.

Learn about the pros and cons of a cloud-based contact center as a service (CCaaS) platform that’s designed to help streamline unified communications and enable customer service teams meet consumers on their channels of choice. 

Vendor:

Intrado

Posted:

Apr 1, 2021

Published:

Jun 27, 2018

Format:

PDF

Type:

White Paper