AI in CRM: 10 tips for implementing bots

The race is on for software vendors to improve user experiences with chatbots -- a new wave of computer programs that conduct conversations through auditory or text methods. It's hard being the only kid on the block without the coolest new toy. You want that chatbot, and you want it bad.

In this e-guide explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots.

Uncover 10 tips for implementing virtual agent chatbots, including:

Define your need
Consider the platform
Evaluate the setup
And more

Vendor:: ConvergeOne
Posted:: Feb 8, 2021
Published:: May 18, 2018
Format:: PDF
Type:: eGuide

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